Shipping and Returns Information

Shipping Information:

We will ship your order of stock items within 1-2 working days from the time of order. If this timeframe is inconvenient, please let us know your preferred delivery date, and we will schedule delivery at your convenience.

For items available for order, we will provide an approximate delivery time prior to purchase.

The estimated delivery time is approximately 2-7 days, subject to terms and conditions. This may vary depending on the type of delivery.

Shipping to EU:

Orders made within the EU will be shipped via DHL Express or FedEx Express with appropriate insurance.

International Shipping:

Standard orders made outside the EU will be shipped via DHL or FedEx guarded delivery, depending on the value of the items. We are not responsible for import duties and associated taxes, so please check the due fees in your non-EU country before ordering.

Returns Information:

If you are not completely satisfied with your purchase, you may return the items within 14 days of receiving your order for a full refund, exchange, or store credit. Items must be returned in their original condition, unused, and with all original packaging and tags.

To initiate a return, please contact our customer service team at info@italianboxtrading.com to obtain a return authorization. Please include your order number and reason for return in your request.

Return shipping costs are the responsibility of the customer, except in cases where the item received is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.