Shipping Method

Shipping Information

Our website was originally created for industry professionals. However, we also welcome individuals who wish to order small quantities of items.

For this reason, shipping costs on small orders are fully charged to the customer.

All prices displayed on the website are shown net, excluding VAT. Italian VAT is applied where applicable.

  • Within the European Union: Prices are subject to Italian VAT, unless a valid EU VAT number is provided. Customers with a valid VAT number registered in the VIES system (Intra-Community trade) may request proper company registration and access to Intra-Community tariffs by contacting us at info@italianboxtrading.com
  • Outside the European Union: Italian VAT does not apply. Customers are responsible for paying the taxes and duties required by their own country, including any import costs, according to local legislation.

We appreciate your understanding and cooperation.

 

Shipping Time

  • Processing Time: Your order will be processed and shipped within 1 to 2 business days.
  • Delivery Time: Once shipped, delivery typically takes about 7 business days.


Shipping Costs

  • Italy:
    • Free shipping on orders over € 499.
    • For orders under € 499, a shipping fee of €12 applies.
  • European Union:
    • Free shipping on orders over € 999.
    • For orders under € 999, a shipping fee of € 14 applies.
    • For Express Shipping with DHL courier, a shipping fee of € 24 applies.
  • Switzerland & United Kingdom:
    • Free shipping on orders over € 999.
    • For orders under € 999, a shipping fee of €24 applies.
  • Worldwide:
    • Free shipping on orders over € 1999.
    • For orders under € 1999, a shipping fee of € 49 applies.


Customizable Delivery Services: DHL Express "On Demand Delivery"

We understand the importance of flexibility and convenience when it comes to receiving your purchases. That’s why we have enabled the free DHL "On Demand Delivery" service for you, ensuring your order can be delivered where and when you prefer.

With DHL Express, you can:

  • Change the delivery date or address.
  • Opt for delivery to your doorstep, a neighbor, or a location of your choice.
  • Conveniently pick up your shipment at one of the thousands of DHL ServicePoints in Italy*.

You will receive an email or SMS notification from DHL Express when your shipment is dispatched and prior to its delivery. By following the link provided in the notification, you can specify your preferred delivery details immediately.

Please note that the available options may vary depending on the destination country, the type of shipment, and the sender's decisions.


Customs Duties

In the event that customs duties need to be paid, please note that these will be the responsibility of the recipient.

For any further inquiries or assistance, feel free to contact our customer service team. We are here to ensure your shopping experience is seamless and satisfying.